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Shipping and Return Conditions

Which are the shipping conditions and costs?

Delivery transit periods are calculated from warehouse goods departure, product preparation from payment confirmation may take up to 2 working days.


Delivery schedule based on geographical area (in working days) :
– Spain and Portugal 2 – 3 days
– Europe 7 to 14 days


Shipping cost depend on geographical area:
– Spain and Portugal: 3,95€. Free shipping for purchases of 60€ or more.
– Rest of European Union: 14,95€


Please note that buyer is responsible about any tax required for importing goods outside EU where Undermonkeys is based. We can not provide an estimate of that added cost since final charges vary around the world.
Please refer to your local authorities for more information.

How can I return purchased goods?

With UNDERMONKEYS, you have 30 days to change your mind and return purchased goods. If you want to return a product you can do it through the following online form.

Attention: Underwear can not be returned (slips, boxers or panties). Other items on our website may be subject to special return conditions (see purchase conditions for more information).

Please contact us if you want us to help you manage the collection of the goods at the phone number +34 624 406 424 or by email at hello@undermonkeys.com. If it’s easier for you, you can manage shipping at your own expense. The return costs if you manage it with us are € 3 for returns from Spain and Portugal (ask us for cost from other destinations) and will be deducted from your final refund.

If you do not have a customer account or manage shipping on your own, you must send the package to the following address at your own expense:

C/ Esports 5 

08960 Sant Just Desvern

Barcelona
Our team reserves the right to refuse return on those products that are not returned in the same condition in which you received them. No refund will be made for products that are not in the same condition in which they were delivered or that have suffered any damage, so you should be careful with the product(s) while they are in your possession. Please return the item using or including all its original packaging, instructions and other documents and/or labels that may accompany it.

Can I change size?

To proceed with a change of size you can request it via the online form (note that there are products with special return conditions).

How will I be reimbursed?

The refund will be made as soon as we receive your returned goods in our warehouse (it may take up to 15 days). Remember that shipping costs are not reimbursed.
The refund will always be made in the same means of payment that you used to pay for the purchase.

Copyright © 2021 Undermonkeys. All rights reserved.
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